Tony Hsieh has led Zappos to the business stratosphere, with unique approaches that resonate with its customers.
Inc. Magazine tells of 10 Steps to Zappos Success.
US News & World Report lays out the unique reasons that Zappos “… went from a struggling start-up in 2000 to getting acquired by Amazon in a deal valued at $1.2 billion in 2009.”
Legend has it that:
- 75% of its sales come from returning customers
- …who also spend 2 1/2 times more time on the website than first-time visitors
- the longest customer service call took almost six hours.
- Another rep helped a caller locate a nearby pizza place that would deliver after midnight.
Some say that Zappos’ success is proof that Customer Service is the new Marketing.
Now we hear that Zappos is creating an “entrepreneurial utopia” in Las Vegas (Zappos’ offices are now housed in the old Vegas City Hall), and has changed the corporate structure to a “Holoacracy“, because “Look at companies that existed 50 years ago in the Fortune 500—most don’t exist today. Companies tend to die and cities don’t.”
~ If you have a unique concept for your small business need funding to get it going, please contact Norris Lozano or Stephanie Bitters at BusinessUS about an SBA loan. We’d like to support you on the road to Zappos-dom.
The U.S. Small Business Administration announced that it would extend 2 important fee waivers until Sept. 30, 2015. SBA will continue to waive the 2% Borrower Fee (also called upfront guaranty fees) for loans under $150,000 and for Veterans Advantage loans from $150,000 to $350,000.
SBA is also halving the rate of the upfront guaranty fee for non-SBA Express loans of $150,000 to $5 million.
The fee waivers were originally scheduled to end Sept. 30, 2014.
Certain restrictions apply to SBA loans. If you have questions, please contact Stephanie Bitters at BusinessUS.
BusinessUS (www.bizbank.us) is well represented at the annual SBA Lending Technical Conference hosted by the National Association of Government Guaranteed Lenders (NAGGL), as the firm’s CEO Norris Lozano, and 27-year SBA veteran Stephanie Bitters, its Managing Director of SBA Lending & Chief Credit Officer, have arrived in Bonita Springs, Florida.
The BusinessUS executives arrive from a week of meetings on Washington and New York.
Read the FULL RELEASE
Business US continues to build its lending team with the addition of experienced SBA lending veteran Ivette Hernandez, who brings 20 years’ experience in small business lending and real estate financing to the California-based nonbank lender.
Ivette reports to Stephanie Bitters, Managing Director of SBA Lending and Chief Credit Officer. She started with BusinessUS on March 6th.
Read the press release.
Norris Lozano, CEO of BusinessUS, will be presenting “Delivering Capital to Underserved Communities” with Stephanie Bitters at the Lending Leadership Summit of the National Association of Government Guaranteed Lenders (NAGGL), February 20.
In speaking to the 80+ C-level executives invited to the NAGGL summit, Lozano will reach into a deep well of experience in serving underserved communities with loans and resources. He has been responsible for leading teams in delivering key financing to projects with total costs of over $1 Billion in the last decade.
For more information on Norris Lozano, please visit this link.
For the text of the press release on the NAGGL Lending Leadership Summit, please click here
REMINDER: Stephanie Bitters is presenting at the the Lending Leadership Summit of the National Association of Government Guaranteed Lenders (NAGGL), a national organization focused on loans guaranteed by government agencies. The presentation is titled “Delivering Capital to Underserved Communities”.
Ms. Bitters, Managing Director of SBA Lending and Chief Credit Officer of BusinessUS, will be presenting with CEO Norris Lozano during the morning session, February 20th.
Read the whole release here
Stephanie Bitters, Managing Director of SBA Lending and Chief Credit Officer of BusinessUS, is speaking on “Delivering Capital to Underserved Communities” at the Lending Leadership Summit of the National Association of Government Guaranteed Lenders in Atlanta, February 19-20.
Bitters will be presenting “Delivering Capital to Underserved Communities” with Norris Lozano, who is CEO of BusinessUS. She has 27 years lending experience and is a longtime member of NAGGL.
Read the full press release here
Norris Lozano (CEO of BusinessUS) is traveling to Atlanta February 19-20 to speak to the Lending Leadership Summit of the National Association of Government Guaranteed Lenders. NAGGL serves the needs and represents the interests of the small business lending community that utilizes SBA business loan programs.
Lozano will be presenting on “Delivering Capital to Underserved Communities” with Stephanie Bitters, Managing Director of SBA Lending & Chief Credit Officer of BusinessUS. Lozano brings over 15 years’ experience working directly with small businesses in underserved communities. He has led teams in financing projects in low-income community with a total cost of more than $1 Billion, including office, retail, manufacturing, schools, medical and arts facilities, creating thousands of FTE jobs, and generating millions in fiscal benefits to target areas.
See the full press release here
C-Level Boost: 27-Year Veteran Stephanie Bitters Joins SBA Lending Team at BusinessUS
Stephanie Bitters, an experienced SBA lender with track record at several of the most successful small business lenders, joins Norris Lozano and AZ Zate at BusinessUS, a national non-bank lender that provides SBA 7(a) small business loans. The C-level hire will help the company compete in target markets, including franchises nationwide, and traditional small businesses in Southern California and New England.
Check out our press release: “C-Level Score: BusinessUS Lands SBA Pro Stephanie Bitters, 27-year Veteran”
“Dec. 26, 2013 – LOS ANGELES, Calif. — Norris Lozano (CEO of BusinessUS) has announced the hiring 27-year SBA lending veteran Stephanie Bitters as Chief Credit Officer and Chief Operating Officer. Ms. Bitters joins veteran small business lenders Lozano, Antonio “AZ” Zate, and Tara Johnson on the operational team of BusinessUS, a non-bank lender delivering SBA 7(a) loans to American small businesses that cannot get credit elsewhere….”
Read the release: